Terms of Service

ekRack is software for running a gym: member records, membership plans, fees and receipts, check-ins, staff accounts, renewal reminders and a member app. Each gym gets its own web address and its own sign-in.

• The person who creates the gym is its owner and is responsible for the account.
• The owner decides who joins as staff and what role each person has, and is responsible for what staff do in ekRack.
• Keep passwords private. If you think someone else has signed in, sign out their device on the Security page and tell us.
• Information you give us when you sign up must be accurate.

Every new gym gets a 14-day free trial with everything included. To keep using ekRack after the trial, choose a monthly, quarterly or yearly plan at the prices shown on our pricing section.

• Plans are paid in advance for each billing period. Prices include setup.
• We tell you at least 30 days before a price change affects your next billing period.
• If a payment is overdue, we contact you first. If it stays unpaid, we may pause the gym's account until it is paid. Your information is kept while the account is paused.
• You can cancel at any time. Your plan runs to the end of the period you have paid for, and fees already paid are not refunded.

Your gym owns its information: its members, plans, payments, receipts and check-ins. We use it only to provide ekRack to you, as described in our Privacy Policy.

• You are responsible for having your members' permission to record their information, including any health details, and a parent's or guardian's permission for members under 18.
• You can ask for a copy of your gym's information at any time.
• When you close your account, we delete your gym's information within 90 days, except records the law requires us to keep.

Members sign in to the member app through their gym. Their membership, fees and gym rules are agreed with the gym, not with ekRack. Questions about a plan, a payment or a refund go to the gym.

Don't use ekRack to:

• break the law or store information you have no right to hold
• send messages people haven't agreed to receive
• try to reach another gym's information, or get around sign-ins and roles
• overload, copy or take apart the software
• upload anything harmful, such as viruses

If a gym seriously or repeatedly breaks these rules, we may suspend its account after telling it why.

We work to keep ekRack running and your information safe, and we tell you ahead of planned maintenance. We can't promise ekRack will never be interrupted. We improve ekRack over time; if we remove something your gym relies on, we tell you before we do.

• ekRack helps you keep records. Decisions about members, entry, fees and refunds are your gym's.
• As far as the law allows, we are not responsible for indirect losses such as lost income, and our total responsibility to a gym is limited to the fees it paid us in the 12 months before the problem.
• Nothing in these terms limits responsibility that the law does not allow to be limited.

You can stop using ekRack and close your account at any time by writing to hello@ekrack.com. We can end the agreement with 30 days' notice, or straight away if a gym seriously breaks these terms. Either way, you can ask for a copy of your gym's information before it is deleted.

These terms are governed by the laws of Nepal. If there is a disagreement, we will first try to settle it by talking. If that doesn't work, it goes to the courts in Kathmandu.

If we change these terms, we update the date at the top and tell gym owners by email at least 30 days before a change that affects them takes effect.

Questions about these terms: hello@ekrack.com, or call +977 986-9118472. ekRack, Kathmandu, Nepal.